Job Description

General Summary of Position
Coordinates the operations of designated ambulatory practice(s) associates. Supervises clinical and support staff. Provides direct patient care and assists physicians with patient care. Develops, implements, and maintains operational policies and procedures in consultation with physicians and administrative director.

Primary Duties and Responsibilities

• Develops goal/objectives for the work group to contribute to the achievement of the MWHC business strategy. Addresses roadblocks to achieving established goals and objectives.
• Coordinates the day-to-day patient flow of designated ambulatory practices. Adjusts schedules/patient appointments to meet changing priorities due to severity of patients' needs. Works with physicians and staff to minimize patient wait time.
• Supervises clinical and support staff. Establishes work schedules, makes daily assignments, delegates, and assigns duties/responsibilities. Interviews, hires, evaluates performance, promotes, and disciplines staff in conjunction with the Medical and Administrative Director.
• Assures appropriate triage of all incoming patient calls. Assesses acuity of patient condition responding appropriately to requests for appointments, concern with need to be seen and how soon, as well as general clinical question/concern(s)(s). Notifies physicians of discussions as appropriate. Calls in prescription refills after consulting with physician.
• Notifies appropriate physician of any critical or abnormal results. Notifies patient of results as requested by physician. Completes proper documentation in patient's electronic medical record. .
• Provides direct patient care, including, but not limited to escorting patients to examination room, taking vitals, taking EKG's, phlebotomy, giving injections, and assisting physicians with procedures as necessary. Ensures the physical well being of patients.
• Establishes and maintains systems/procedures to handle referrals in accordance with various insurance guidelines. Obtains authorization(s) for patient admissions, surgical procedures, specific tests, and verification of referrals to specialists from insurance companies/HMOs.
• Provides patient education based on appropriateness to the clinic.
• Resolves conflicts between patients, physician, and staff independently and/or in consultation with the physicians and administrative director
• Maintains a continuing education program for staff by giving or arranging for inservices and providing for training opportunities.
• Develops and modifies unit policies, procedures, and operating protocols to ensure quality performance in conjunction with the physicians and Administrative Director. Reports statistics, evaluates problems, and proposes solutions for the unit.
• Monitors and controls the unit's budget in consultation with the physicians and the Administrative Director. Forecasts activities and costs. Procures and manages unit equipment, instrumentation, supplies, etc. Evaluates and recommends new equipment and instruments.
• Maintains current knowledge of technical and business developments and communicates relevant information to the work group.
• Takes actions to support the National Patient Safety Goals, nursing sensitive indicators, regulatory requirements (i.e. DC Health, TJC) and other identified quality metrics.
• Promotes Pathway to Excellence standards through daily practice.

Minimum Qualifications
Education

• Bachelor's degree in Nursing required

Experience

• 3-4 years of progressively more responsible job related nursing and medical office practice experience, preferably in a multiple physician practice required

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure in the District of Columbia required
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

This position has a hiring range of $100,588 - $190,340

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