Job Description

Two Trees Management Company, a leading New York based residential and commercial real estate developer is seeking a driven, service-oriented, and experienced professional for a full time Assistant Property Manager position. This role will be involved in day-to-day management of Two Trees owned and operated Class A luxury rental buildings in Brooklyn and will be part of the management team responsible for all aspects of 1) resident quality of life and customer service , 2) building operations , and 3) staff management, training, and development .

Job Responsibilities

Resident Service

· Maintain best-in-class standards of customer service and monitor that all building staff consistently engages with residents in a courteous, timely, and proactive manner on all quality of life issues.

· Prioritize and action service requests, questions, and complaints from residents in an expeditious manner with clear lines of communication and prudent follow-up.

· Enforce all building rules and regulations in an unambiguous and consistent manner.

· Field resident billing and account status inquiries, update accounting records.

· Coordinate all announcements and building-wide communications made on behalf of building management.

Operations

· Work with building operations teams and outside vendors to ensure that vacant apartments are inspected, cleaned, and made ready for new residents in a timely and cost-effective manner.

· Manage all protocols for resident move-ins and move-outs including apartment inspections as well as in-person resident meetings and walkthroughs.

· Ensure building and grounds are in compliance with all required city, state, and federal ordinances and monitor status and resolution of any open citations.

Qualifications

Experience

• Ideal candidate will have previous experience in Property Management, Resident Service, or Residential Leasing for large New York Class A luxury rental buildings
• Applicants with extensive service-oriented management experience in the hospitality industry would also be strongly considered
• References from relevant previous employers will be sought.
• College degree preferred but not required if prior direct experience and proven track record in a similar role can be demonstrated

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