Job Description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the candidates knowledge, skills, and abilities. Position may be eligible for additional compensation, including commissions or incentives.

Job Description

Cox Automotive is seeking a detail-oriented Automotive Claims Specialist II to join our vehicle operations team. In this role, you will be responsible for resolving customer concerns related to vehicle purchases by researching claims, assessing repair costs, and negotiating adjustments.

Whats In It for You?

Benefits include a competitive salary, bonus and incentive plans, work-life balance, comprehensive healthcare, 401(k) with company match, professional development, inclusive parental leave, fertility coverage, adoption assistance, and additional perks such as pet insurance and employee discounts. Check out all our benefits.

What Youll Do

• Review customer claims to verify compliance with policies and guidelines.
• Investigate complex cases involving potential fraud, mechanical issues, or history claims.
• Collaborate with various departments during investigation and fact-finding.
• Utilize resources to facilitate inspections, documentation, and communication.
• Apply financial approval authority to resolve cases.
• Evaluate claims using various information sources.
• Communicate resolutions via phone, email, or in-person.
• Mediate disputes and negotiate repairs or pricing to reach mutually acceptable solutions.
• Maintain accurate case files and documentation.
• Escalate cases as needed.
• Perform additional duties as assigned.

Who You Are

You are precise and detail-oriented. Minimum requirements include a high school diploma/GED and 3 years of experience in claims management or related fields. The ability to adapt to changing environments and strong organizational skills are essential. Preferred qualifications include 3+ years of automotive, mechanical, or body shop experience.

Additional Information

Pre-employment drug testing is required, excluding marijuana testing. Cox is a drug-free workplace. Employees receive paid time off, holidays, and additional leave options. Cox Automotive is committed to diversity and equal employment opportunities.

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Job Tags

Hourly pay, Holiday work, Remote job, Flexible hours, Shift work,

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