Job Description
JOB TITLE: Customer Service Representative
EMPLOYER: Portobello America
DEPARTMENT: Customer Service
REPORTS TO: Michelle Smith
LOCATION: Baxter, Tn
Summary
Portobello America is looking for a Manufacturing Customer Service Representative with a positive attitude to join our dynamic team! As our customers' first point of contact, you will play an integral role in ensuring our customers have a wonderful experience.
Duties and Responsibilities:
● Work closely with the sales team to ensure the order management process runs smoothly and efficiently.
● Order entry and order follow up in Oracle system.
● Deliver outstanding customer service over the phone, emails, and live chat.
● Respond to customer queries in a fast-paced team environment.
● Creatively find innovative solutions to meet goals and take the company forward.
● Manage order lifecycle from receipt through shipment.
● Thoroughly and appropriately follow up on all orders, shipments and products.
● Ensure the shipping dates are set and deadlines are met, providing detailed updates and tracking information.
● Navigate through multiple computer applications with speed and accuracy.
● Perform other duties as requested by management.
Qualifications:
● High school diploma or equivalent required. Post-secondary education is preferred.
● A minimum of two (2) years of experience in customer service in manufacturing or related fields.
● Excellent written and oral communication skills.
● Strong work ethic and follow-up.
● Excellent time management skills and ability to multitask.
● Strong organizational skills, great attention to detail and ability to prioritize tasks. Computer skills to include Excel, Word, and other Mac and/or Windows Applications.
● Experience in Oracle System preferred.
● Prior experience in Customer Service and/or Sales in a Manufacturing setting
● preferred.
If you have these skills and would like to join our Team, please respond quickly for immediate consideration.
Employment is subject to verification of pre-screening testing, which will include drug and background screenings.
Portobello America is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
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