Location: Remote, Texas Shift: Hours of operation is 8-6:30 CST pm. We have 4 different shifts: 8:30-5, 9-5:30, 9:30-6, 10:-6:30; Lunch break: 1 hour during training, once assigned shift 30 minutes & 2 15-minute breaks OT potential - can support other departments Duration: 6+ Months Position Purpose: Call Center (Health Plan) Would be working with MSC Department and assisting in taking calls for our STAR+PLUS member. Team is to cover and answer calls that come in through call center. This is to cover the SCs who are out in LOA, FMLA and the openings we have open. S elf-starters, eager to learn, great customer service Must haves: good attendance, call center background; worked with MCO insurance Nice to haves: background in Service Coordination, and call center experience. Disqualifiers: no call center experience, upcoming extended PTO/time off Performance indicators: Software Skills: Will be using various software on the job: Microsoft Office Suite, Avaya, Zoom, Skype Best vs. average: Customer service, call center experience Computer knowledge, specifically Excel and other Office features (Teams, Outlook, etc...) Insurance background. Candidate Requirements High school Diploma or GED. Preferred: BA in Social Work or Healthcare Mgmt, LVN, CNA, CMA, RT, Pharmacy Tech n/ Preferred: CHW Axelon