Job Description

**About JLL**

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!

Lead Receptionist/Concierge

Job Summary

We are seeking a professional Lead Receptionist/Concierge that will support our client front desk in San Diego, CA.

The ideal candidate will have in-depth knowledge of local businesses, entertainment venues and travel options. Were looking for a Concierge who understands the value of excellent customer service. The primary responsibilities of this position are greeting and check-in of customers and guests into the Leidos Visitor Registration System. This will include creating and issuing photo ID and access control badges to Leidos contractors and visitors, ensuring the security of the building and being the face of Leidos. Candidates are expected to present a pleasant and professional impression to all guests. Be highly organized, dedicated, and able to handle a variety of duties simultaneously.

Job Responsibilities

* **Work hours are from 7:00AM until 4:00PM, punctuality is crucial**

* Greet guest at the front desk and make visitor badges

* Make reservations at local establishments upon request

* Motivates Concierge Team to exceed guest and client expectations

* Holds field Concierge team accountable when not following policies, procedures, and standards

* Trains and coaches field Concierge team on policies, procedures, programs, and standards of excellence

* Helps manager in scheduling for the Concierge team and ensures that timecards are accurate for payroll

* Ensures the Concierge Desk appears professional and fully stocked with information including local maps, brochures and event literature

* Works directly with the Manager and on-site Management Team to plan and execute property Concierge and tourism initiatives in partnership with local commerce and tourism organizations

* Prepare and display beverage and snacks options for guest

* Answering phone calls and transferring to appropriate employee

* General administrative and clerical support

* Assisting other departments with ad hoc assignments

* Badging Visitors

* Make conference room reservations

* Oversee field reception staff that are offsite, meet virtually, weekly, provide performance feedback and deliver annual performance reviews

* Emailing employees about messages left for general public

* Submit work orders for building maintenance

* Order catering for meetings as requested

* Escorting guests

* Any and all other duties and tasks assigned

Knowledge, Skills, and Abilities

* 2+ years Receptionist/Administrative experience required.

* High School diploma or equivalent required; Associates degree or college coursework is preferred.

* Some professional experience working in an administrative role in a very busy front desk setting is preferred.

* Pleasant phone manner.

* Basic knowledge of locale attractions and destinations.

* Must be able to work in a busy and quickly changing fast paced environment.

* Excellent customer service skills are essential for success in this role.

* Flexibility as it relates to work start and end times as needed.

* Candidate must be able to communicate professionally both in person and in writing.

* The applicant must possess strong organizational skills and have a positive, problem-solving attitude and be able to manage multiple tasks with minimal supervision.

* Proficiency with desktop computing platforms (PC) and applications (MS Office Suite).

* Adhere to the dress code and appearance policy.

**What you can expect from us**

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today!

***JLL Privacy Notice***

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

This position may require you to be fully vaccinated against COVID-19. If required, youll be asked to provide proof that youre fully vaccinated upon your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at AccomodationRequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

**California Residents only**

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a lar

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