Title: Customer Service Manager
Location: Remote
Salary: $60,000 per year base + benefits
Industry: Retail
Brief Overview:
This role will lead the eCommerce customer service function for a retail apparel brand, ensuring that every interactionwhether via email, chat, social, or phonedelivers a premium and brand-right experience and collaborate closely with cross-functional partners across digital operations, fulfillment, merchandising, and marketing to optimize the online customer journey and drive satisfaction, loyalty, and repeat purchase.
Job Responsibilities:
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