Job Description

Job Description

Job Description

Description:

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for a Desktop & Depot Support Manager to join our team in Andover, Massachusetts. In this role you would be a part of our growing relationship with one of our great clients and be responsible for managing a team tasked with Desktop and Depot Support.

Responsibilities:

• Manage a team of support engineers
• Ensure all the client desktop support tasks are being done in a timely and efficient manner (Software Break Fix support, Image Loads, Asset Recovery, Asset Tagging, Printer Support, etc...)
• Ensure all the client depot support tasks are being done in a timely and efficient manner (Managing the storage, inventory, and picking/packing of equipment, etc...)
• Ensure all documentation and reporting is being completed
• Ensure that all tasks are compliant with our client's policies
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications:

• Previous IT Management experience
• 2-3+ years of previous experience in Desktop/Depot Support or similar roles
• Experience providing leadership and managing a team and helping to develop that team in their careers
• Expertise in documentation & reporting
• Expertise in Inventory Control

Preferred Qualifications:

• Certified Dell Technician
• Knowledge of PC Imaging

• Must be within driving distance of Andover, Woburn, or Tewksbury Massachusetts, and be willing to work onsite in one of these locations.
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO : VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at

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