Desktop Support Analyst Job at The Intersect Group, Phoenix, AZ

c0haVzZTeHVEakJmS1lEYnJMczM5RjJ5aWc9PQ==
  • The Intersect Group
  • Phoenix, AZ

Job Description

Job Description

Location: Phoenix, AZ

Travel: Occasional

Hours: 30-40 hours/week

Hire Type: Long-term contract (possibility to convert full-time)

Core Responsibilities:

  • Providing routine support of the desktop environment by providing client support when required.
  • Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, etc.
  • Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed.
  • Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching via InTune and Configuration Manager.
  • Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures.
  • Building relationships with clients to better support their needs.

Must-Haves:

  • Minimum of three years’ experience in a technical support environment.
  • Fundamental knowledge and experience with the ITIL framework (incident management).
  • Fundamental knowledge of the desktop operating systems (Windows 10 and onwards).
  • Fundamental knowledge of Microsoft InTune and Microsoft Azure.
  • General desktop analyst skills.
  • Experience in providing support to business users and fellow employees.
  • Experience supporting remote locations.
  • Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
  • Good working knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support.
  • Good understanding of computer workstation hardware and troubleshooting skills

Job Tags

Long term contract, Full time, Work at office,

Similar Jobs

Industrial Design

Revit Drafter (Onsite) Job at Industrial Design

 ...Summary - The Revit Drafters focus in a design team is the creation and development of construction documents. This will require the Drafter to coordinate heavily with their Designer to complete the goal. Essential functions - As a Drafter in a design team your personal... 

Storybook ABA

ABA Therapist After School Hours Job at Storybook ABA

 ...Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off College Partnerships Storybook ABA provides more than just an RBT position, it's an opportunity to advance your career in Applied Behavior Analysis and gain experience... 

JobTrain

Research Assistant Job at JobTrain

 ...providing career advancement programming to help them achieve full economic mobility. Born out of the civil rights movement in 1965,...  ...your help! Position Summary The research assistant will play a crucial role in supporting our Impact team by... 

Project Consulting Group (PCG)

Agile Coach Job at Project Consulting Group (PCG)

 ...Job Description Job Description Project Consulting Group is actively hiring Agile Coaches lead clients, organizations, teams, and individuals in adopting Agile practices and methods while embedding agile values and mindsets. We are looking for High Competence | High... 

Richardson Sports Inc.

Graphic Designer Job at Richardson Sports Inc.

 ...Job Description Job Description Description: Step Up to the Plate & Join Our Graphic Design Team! Got a love for baseball and a passion for design? Step into the batters box! Were scouting energetic, creative teammates who can handle a fast-paced lineup and knock...