Job Description

Job Summary

eos is looking for an Ecommerce Merchant to own its DTC business and take it forward through the brand’s next phase of growth. This position will be focused on enhancing all aspects of the DTC business, from leveraging insights to creating merchandising and promotional plans that deliver profitable sales growth to improving operational efficiency through fulfillment and customer service. The right candidate will be a data driven self-starter, with knowledge of ecommerce platforms and online consumer centric retailing principles. The role reports to the Director, Digital & Ecommerce and resides within the Marketing team.

Responsibilities

• Create an awesome digital customer experience that generates engagement and sales.
• Establish and execute merchandising, promotional and inventory plans that drive customer conversion and average order growth.
• Leverage tools/data to gain a deep understanding of users and customers and own all DTC reporting.
• Partner with the Digital Creative team to maintain brand guidelines and tone of voice in all digital touchpoints.
• Manage owned/DTC business testing and learning agenda including CRM segmentation build out.
• Partner with Customer Service and Supply Chain teams to optimize the customer experience and drive operational efficiencies.
• Own the DTC P&L and partner with Finance on continued improvements to profitability.
• Collaborate with cross functional partners to share ideas and best practices.
• Leverage competitive trends to inform tests and new strategies.

Requirements

• At least 5 -7 years’ experience across Ecommerce or Merchandising; Bachelor’s degree required.
• A strong sense of online customer centric retailing principles and the analytics of customer purchase behavior including, merchandising, forecasting, promotional strategy and order level economics.
• Experience analyzing and reporting ecommerce data in order to identify trends and drive improvement of business results.
• Knowledge of technical setup activities for eCommerce platforms & willingness to learn new technologies and platforms; Shopify, GA4, Daasity experience a plus.
• Experience identifying operational issues and recommending strategies to resolve problems.
• Strong communication skills with an ability to educate and influence cross-functional teams.
• Excellent organizational skills, with keen attention to detail and follow through.
• Demonstrates a high level of resourcefulness, flexibility and can-do attitude.

Company Summary:

eos Products is an iconic global beauty brand that has sold nearly a billion lip balms worldwide. Our company was founded on an innovative and entrepreneurial spirit that revolutionized how people experience daily beauty routines. As a brand of choice among gen z and millennial consumers, eos aims to drive everyday experiences forward, creating the joy that beautifully designed, expertly crafted products can bring to people’s lives. From our iconic lip balm to our cult-favorite shave cream, eos products create delight where there was once utility, happiness where there was only function.

Equal Opportunity Employer:

eos Products offers equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, medical condition, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

FLSA Status:

FLSA exempt.

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