Job Description
Salary:
Are you ready to join the Legal Tech revolution?
doeLEGAL is transforming legal departments around the world with cutting-edge technology, to build efficiency for legal professionals in areas
such as: Board of Directors, Legal Entity Management, Contract Lifecycle Management (CLM), Enterprise Legal Management (ELM) and eDiscovery Services.
Our impact : doeLEGAL is part of a global company (DiliTrust), from general meeting reports to AI- assisted contract life management, our teams spread across the USA, France, Spain, Italy, Canada, Mexico and the MEA region are the driving force behind our global success. We are delighted to provide daily support to 2,300 customers in 50 countries.
What will you find at doeLEGAL?
Innovation: Being at the forefront of advances in legal tech.
Global impact: Collaborate with diverse teams in an international and multicultural context.
Career development: Grow within the future unicorn of legal tech.
Stimulating workplace: Experience the positive "Happy at Work" environment.
Your tasks:
Part of the eDiscovery Hosting Support team, your responsibilities are:
• Support ad hoc client project related requests that come in on a daily basis. All project work is expected to be documented with accurate time ticket tracking and full communication with customer and internal management on status, deliverables, next steps, time frames, etc. in
order to ensure that all parties are aware of the project work status.
• Coordinate with client(s) on day to day and long-term requirements related to all projects you are assigned to and to help management plan activities across your individual assigned projects.
• Perform training and support assistance to clients for litigation hosting software (i.e. Ipro Open Discovery & Reveal). Prepare all training material ahead of scheduled events and coordinate with the client to ensure they are prepared and attending the training. Assist with client
requests for areas such as, but not limited to project and user setup, training, searches, processing and loading data and document production.
• Continue education (both though self-training and company sponsored training activities) relating to all Litigation Hosting core products, in order to provide high end professional eDiscovery Hosting support to all clients.
• Maintain responsive and professional client communication via emails and phone calls. Quickly respond to client email requests with complete and accurate assessment of the work, timeframe to deliver, questions needing to be answered, etc. to ensure the deliverables will
meet the client requirements.
• Accurately manage time and work tickets in helpdesk ticketing system. This includes all time worked on project, full description of work, and should include all metrics related to the job (i.e. pages produced, gigabytes processed, etc.) as it pertains to billing.
• Provide customer technical assistance for all products under general doeLEGAL environment including but not limited to: Citrix, MS Office Suite, sFTP. This could include the ability to shadow a customer session and work directly with the customer while they are working on a
project.
• Create, configure and maintain new projects and associated items (i.e. folder paths, client network shares, new user account creation, installation and configuration of software, unlocking accounts, etc.)
Profile required:
• Proven experience working with eDiscovery software or strong technical understanding of software applications
• Interest in understanding the LegalTech industry and how doeLEGAL can support legal practitioners.
• Ability to manage project timelines
• Strong customer service skills
• College degree or equivalent preferred.
What we offer you:
•Competitive salary with performance-based bonuses
• Group insurance benefits (after a 3-month probationary period)
• 401k
• Company bonuses
• Hybrid work schedule and occasional telecommuting opportunities from abroad
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