Job Description

Job Description

Are you looking to make a career as an automotive service professional? Build your career with Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years (Reputation.com). Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award! At Hendrick, we consistently promote from within. We are seeking dedicated and knowledgeable Service Advisors to join our General Motors service teams at Rick Hendrick Cadillac/Chevrolet in Norfolk, VA. Many of our top leaders started their career in this position and grew with the company!

Job Summary:

• As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.

Pay Range:

• $4,000 - $9,000 per month (commissions based on job performance).

Benefits:

• Rewarding performance based pay plans and bonuses
• Service Advisor Onboarding Program
• The Best Dealership Facilities in the Area
• 401(k) with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• Paid Factory Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award
• Successful Team approach with Doing Business the Right Way Focus

Qualifications:

• Valid Driver's License.
• College Degree, High School Diploma or equivalent.
• 3 years of Service Advisor experience in a dealership (General Motors or similar).
• Able to work Full Time, 5-days per week, business hours Monday-Saturday.
• Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
• Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
• Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
• Prior Experience processing repair orders, invoices, and payment transactions in accordance with company policies.
• Able to maintain CSI at or above company and manufacturer standards.
• Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
• Knowledge of dealership software programs such as Reynolds & Reynolds.
• Able to communicate effectively with customers and company personnel.
• Able to follow Safeguards rules and regulations.

To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Compensation details: 50000-100000

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