Guest Service Agent - Hotel Job at Holiday Inn Express Oneonta, Oneonta, NY

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  • Holiday Inn Express Oneonta
  • Oneonta, NY

Job Description

Guest Service Agent - Hotel Location Oneonta, NY :

At Holiday Inn Express, we're all about travel that's simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They're all included with a great night's sleep. We're focused on getting our guests more than ready. So we're always ready. Are you?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Essential Task/Functions:

  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day's schedule
  • Jump into other ad-hoc duties when your colleagues need your help

What we need from you

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers
  • You'll have a high school diploma or qualification.
  • Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift
  • Weekends as needed

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Part time, Local area, Flexible hours, Shift work, Night shift, Weekend work, Day shift, Afternoon shift,

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