Guest Service Representative Job at Best Western Premier Puyallup, Puyallup, WA

dFh4ZjZDeHRBRDVZTFlQYXJyMDY4Rmkx
  • Best Western Premier Puyallup
  • Puyallup, WA

Job Description

Best Western Premier Puyallup
620 South Hill Park Drive
Puyallup, WA 98373

GUEST SERVICE REPRESENTATIVE
The Best Western Premier Puyallup is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

ABOUT US
At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:

  • Full-Time and Part-Time Positions Available

SCHEDULE:

  • Variable schedule; Must be available weekends and holidays

RATE OF PAY:

  • $18.83 to $20.58 per hour/DOE

SUPPLEMENTAL PAY:

  • Individual Incentives and Bonus Programs

BENEFITS AND PERKS:

  • Paid Time Off (PTO) accrued at a rate of 0.025 for every hour worked
  • Paycheck Advancement Program
  • Supplemental Insurance
  • Hotel Travel Discounts
  • Employee Assistance Program

For eligible employees:

  • Insurance - Medical, Dental, Vision, Life and AD&D
  • 401(k) Plan with Employer Match

QUALIFICATIONS:
Knowledge of:

  • Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
  • Standard cash handling procedures.
  • Front office operations and emergency procedures.
  • Property Management System and downtime procedures.

Skills and Ability to:

  • Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
  • Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
  • Add, subtract, multiply and divide quickly and accurately.
  • Manage one's time in order to meet productivity standards.
  • Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
  • Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
  • Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
  • Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.

Education and Experience:

  • High school diploma or equivalent.
  • At least one year experience providing customer service directly to the public.

PHYSICAL REQUIREMENTS:
Medium Work:
Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.

Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job.

Drug Free Workplace, Equal Opportunity, E-Verify Employer

Compensation details: 18.83-20.58

PI7c243f65a25b-30492-35188722

Job Tags

Hourly pay, Holiday work, Full time, Part time, Weekend work,

Similar Jobs

Yum! Brands

Manager, Issues Management and Crisis Response (IMCR) Job at Yum! Brands

 ...that values curiosity, high performance, and meaningful workjoin us. Lets build the future of Yum! together! As the Issues Management & Crisis Response (IMCR) Center of Excellence (CoE) Manager , you will play a pivotal role in strengthening how Yum! Brands... 

First Student

School Bus Driver Job at First Student

 ...they create and implement the most advanced training and technology the transportation industry...  ...! We train! $750 BONUS If the CDL Permit (CLP) is presented within 7 days of...  ...days of completing the Virtual CLP class Paid CDL training Hours guarantee Additional... 

Software Guidance and Assistance, Inc.

Network Performance Analyst Job at Software Guidance and Assistance, Inc.

 ...Software Guidance & Assistance, Inc., (SGA), is searching for a Network Performance Analyst for a contract assignment with one of our premier Insurance services clients in Hartford, CT . Seeking a highly skilled Network Performance Analyst with deep expertise... 

Target

Lead Data Center Maintenance Technician Job at Target

 ...Lead Data Center Technician, youll take the lead as you collaborate with the Engineering, Raised Floor, and Central Plant teams. This includes:Installing and Maintaining Equipment Works closely with engineering team to ensure that new equipment is Maintenance Technician... 

The Hartford

Network Performance Analyst Job at The Hartford

 ...and to help others accomplish theirs, too. Join our team as we help shape the future. We are seeking a highly skilled Network Performance Analyst with deep expertise in packet-level traffic analysis and network performance diagnostics. If you live and breathe packet...