Interim Executive Director Experience & Design
About the Company
Well-established government department
Industry
Government Administration
Type
Government Agency
Founded
1901
Employees
5001-10,000
About the Role
The Company is seeking an Interim Executive Director for Experience and Design to lead the transformation of customer experience and drive customer-centric change. The successful candidate will be responsible for setting the vision for the customer journey strategy, with a focus on seamless channel shift and end-to-end product design. This role involves leading the development of customer and employee journey maps, overseeing the design and execution of cross-channel initiatives, and ensuring sustainable front-line service provision that maximizes value for the customer. Strong leadership and management of cross-functional teams are essential to deliver product improvements that are aligned with business priorities. Applicants for the Interim Executive Director for Experience and Design role at the company should have a proven ability to deliver employee-centric product services and be adept at communication, negotiation, and leadership. The role requires a candidate who is adaptable to change, proactive in learning and development, and capable of challenging established practices to explore business improvement opportunities. A strategic mindset and the ability to guide teams through challenging situations are also key attributes for this position. The ideal candidate will be dedicated to creating innovative and sustainable solutions that enhance the quality of life for the community.
Travel Percent
Less than 10%
Functions
...implementation partner, business resources, and IT teams Analyze data flow and mapping requirements to support data integration Develop and test Microstrategy reports Contribute to testing and validating data integrations Document and maintain records of...