Job Description

Job Description

Job Description

Job Summary: Works as part of Information Technology team to support software implementations, new functionality rollouts, provides end user training, and provides ongoing systems support for all internal applications by performing the following duties.

Job Responsibilities include the following. Other duties may be assigned.

1. Provides application support for all internal applications.*

1. Proactively assesses workflow and makes recommendations based on system capability.*

1. Thoroughly understands EMR functionality and assists training plan development for all positions.*

1. Ensures verbal and written communications are clear, concise, and accurate.*

1. Assists with defining and modifying clinical templates based on clinical workflow and EMR capabilities.*

1. Acts as subject expert for EMR application to train and support super users.*

1. Solves system problems and issues in a timely and accurate manner with little or no supervision.*

1. Works with EMR vendor to resolve complex issues in a timely manner.*

1. Identifies future EMR functionality and provides training prior to release of new functionality.*

1. Uses software maintenance and report writing tools as required.*

1. Uses analytical and problem solving skills.*

1. Takes initiative to identify and make recommendations for improvement in processes, workflow, and applications.*

1. Perform other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word and Microsoft Excel. Ability to solve basic computer, printer, and peripheral device issues both hardware and operating system related.

Education/Experience:

Associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience. One or more years project management experience in managing small to medium sized projects.

Equipment:

• Computers
• Printers
• Switches
• Servers
• Phone systems

Knowledge, Skills, and Other Abilities:

• Oral and written communication skills
• Time management skills
• Ability to multi-task
• Problem solving
• Self-motivation
• Critical thinking skills
• Professionalism

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear. The employee is frequently required to climb or balance, and taste or smell. The employee must regularly lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. Ability to handle significant stress.

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