Job Description

Job Opportunity: Customer Technical Advisor (Italian Speakers)

At the moment, Cross Border Talents is looking for Italian speakers to work in Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor:

1. Respond and record consumer inquiries/questions raised through free phone lines for customers;


2. Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;


3. Ensure client complaints are dealt with and logged in line with the companys complaints escalation policy;


4. Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;


5. Troubleshoot through the use of open questions, support documents, and system training;


6. Offer recommendations to common problems or frequently asked questions.

Requirements for the Customer Technical Advisor:

1. Education: High School Diploma or Higher


2. Language Skills: Native/Fluent Italian; Good level of English, C1;


3. Typing Speed: 20 words per minute


4. Skills: Active Listening, Good Problem Solving Skills, Strong troubleshooting skills

Client's Offer:

1. Paid travel expenses;


2. Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;


3. Possibility to work from home within Greece;


4. Renewable contract of 12 months;


5. Health coverage and private health care;


6. Attractive salary with performance bonus;


7. Working hours: 40h per week = is 8 hours per day / 5 days a week;


8. Greek lessons;


9. Free Real Estate Agency Fee.

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