Job Description

Job Description

Job Description

Salary:

Servpac is Hawaii's Cloud Solution. We offer best-in-class solutions to hundreds of local businesses, including Cloud Computing, Data Colocation, Managed IT Services, Disaster Recovery Office Space, Fiber Internet and VoIP Business Phones. We are a fast-paced company looking to add highly-motivated individuals to our team. If you have a "can-do" attitude, are a constant learner and passionate about your work, Servpac is the place for you. Our company has been recognized as one of Hawaii’s Best Workplaces by Hawaii Business Magazine and Pacific Business News for the last seven years.

Responsibilities

• Setup new customers, including requirement analysis, provisioning, installation, training, etc.

• Support existing customers with their technical issues

• Provide support to senior engineers on system customizations and product development

• Assist with the configuration, implementation, and support of Servpac’s internal and customer networks and internet protocols

• Work with service coordinators, vendors and customers for smooth service activation

• Assist with setup, troubleshooting, and acceptance of new programs and circuits (including VoIP and fiber)

• Assist with maintenance of cloud management and virtual machines

• Support sales for special customer requirement analysis

Requirements

• Bachelors degree
• Experience working with Windows Server and/or Desktop operating systems

• Excellent computer skills

• Must have exceptional organizational and multitasking skills

• Must have exceptional verbal and written communication skills

• Must have excellent customer support skills and attitude

• Ability to explain technical terms to non-technical users or stakeholders
• Prior help desk and/or technical support experience is a plus

We offer employees an inclusive work environment with a competitive benefits package, including:

• Comprehensive health insurance package
• PTO days
• Employer matched retirement plan
• Flexible work schedule
• Paid volunteer/community service days
• Phone and internet monthly stipend
• Work anniversary gift cards
• Weekly training seminars
• Education reimbursement
• Office snacks
• Team building events
• Smartwatch reimbursement
• Free parking

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