We are looking for a skilled and customerfocused Live Chat Agent to join our team. As a Live Chat Agent you will be responsible for providing exceptional customer service to our clients through live chat support. Your duties will include answering customer inquiries resolving issues and providing relevant information about our products and services.
Will possess excellent communication skills be able to work in a fastpaced environment and have a strong understanding of customer service principles. You must be able to multitask prioritize and manage time effectively. Additionally you must have basic computer skills and proficiency in typing
Responsibilities:
Respond to customer inquiries through live chat support in a timely and efficient manner
Provide accurate information about our products and services
Resolve customer issues and complaints by offering solutions or escalating to the appropriate department
Follow up with customers to ensure their satisfaction
Document all customer interactions and transactions
Collaborate with other team members to improve customer service and support processes
Stay uptodate with product knowledge industry trends and customer service best practices
Requirements:
High school diploma or equivalent
1 year of experience in a customer service role
Excellent communication skills both verbal and written
Strong problemsolving skills and attention to detail
Ability to multitask and prioritize effectively
Basic computer skills including proficiency in typing and navigating through different software applications
Flexibility to work various shifts including weekends and holidays
Experience with live chat software and customer service tools is a plus
...Description Introduction Do you want to join an organization that invests in you as a(an) Mother Baby RN? At Summerville Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course...
...been successfully represented in the New York and New Jersey market for many years. Requirements: * A fundamental knowledge of wine and a specific knowledge of Classified Bordeaux and other French wine areas is helpful * Ability to service existing account base,...
...transparency Continuous improvement Role Overview : The Education Consultant advises, supports and provides expert guidance to DCS field... ...work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state...
...Job Description Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce,...
...Description Job Description Description: Formaggio Kitchen on Huron Ave. in Cambridge is currently seeking a full-time butcher and meat cutters to join our kitchen team. This individual will join a professional team committed to excellence and consistency within a fast-...