EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...Job Description Job Description Research Associate (Pre-Award) Join our clients team as a pivotal force in advancing research excellence! We are seeking a dedicated and highly organized Research Associate (Pre-Award) to lead the critical early stages of sponsored...
...Must have at least 2-year towing experience or verifiable commercial/private property driving experience. Must have Texas Driver License and Current TDLR Private Property License. Must be able to pass background check and drug screen. Must have clean...
...Description Key Responsibilities: Lead, train, and mentor warehouse associates, ensuring adherence to standard operating... ...constructive feedback to staff. Communicate effectively with supervisors, team members, peers, and external customers. Handle customer...
...is currently hiring in Westchester County. A CDL license is a plus, but if you don't have one, we offer FREE CDL training once you obtain your permit! What We Offer... ...least 21 years old with a minimum of 1 year of driving experience. Possess a valid NYS CDL Class A...
...Arrieta is seeking EXPERIENCED Underground Loader and Excavation Operators . Minimum 2 years experience in Underground Utilities,... ...We must be able to verify references, you will be tested on equipment prior to hiring. Must be able to pass drug screen prior to...