Job Description

Job Description

Job Description

Description:

The Mail Operations Manager will be responsible for leading and managing the mail operations staff, ensuring staff coverage, time management, meeting key performance indicators, safety, and quality control while implementing process improvements and best practices throughout the organization. The Operations Manager will coordinate everything necessary with the team to meet customer demand on time and manage day-to-day operations to achieve maximum efficiency at minimum cost. The Mail Operations Manager will generate reports as required to keep controls established by the organization and complete tasks assigned by the Site Manager or Director of Operations.

Duties / Responsibilities:

• Improve operational management systems, processes, and best practices.
• Manages workforce and forecasts labor needs.
• Manages all operations, including administrative associates, in the absence of the directors.
• Ensure all operations are carried out in an appropriate, cost-effective way.
• Conducts periodic associate performance review and engages in performance conversations to increase or develop associate performance or training needs.
• Develop associates through learning and development, corrective action measures, coaching, and progressive discipline.
• Perform quality controls and monitor production KPIs.
• Assertive communication with supervisors and team leaders.
• Identify opportunities for improvement in the production area.
• Collaborates with the Site Manager, Safety Manager, and other team members to develop, improve and innovate performance or safety processes.
• Maintains proper documentation on staff attendance, and coaching sessions.
• Other duties assigned from time to time.

Skills and Competencies:

• Experience in management operations and leadership.
• Excellent communication skills.
• Organized and proactive.
• Ability to work in a fast-paced environment.
• Ability to be highly organized and to set priorities and deadlines.
• Capacity to work under pressure to meet goals and objectives.
• Ability to build trust and relationships among managers, associates, and customers.

Education and Experience:

• Minimum 5 year of operations manager experience, or equivalent experience preferably in production environments.
• Demonstrated leadership abilities.
• Bachelor's degree is highly preferred

Physical Requirements and Working Conditions:

• Must be available to work a flexible schedule including weekends.
• Lifting requirements of up to 30-50 pounds at a time.
• Must be able to grasp, squeeze, bend, reach, and stretch to perform job duties.
• Prolonged periods of standing at workstation.
• Will be exposed to a loud noise environment.
• May be exposed to dust.
• Must be able to work overtime & weekends if needed.

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