Job Description

Job Description

Job Description

Salary:

Medical Billing Services Specialist

Summary:

Seeking a high performing Client Services Specialist to assist in the efficiency and effectiveness of workflow productivity while attending to the needs of Continuum Fiscals Services c lients and customers . Youll perform administrative and limited duties associated with clients or program participants. Conduct routine research and monitor client accounts to ensure accurate performance.

Job Responsibilities :

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  Liaison between management and client
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  Responds to client calls, emails, answers inquiries and provides resolution
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  Manages issues experienced by participants
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  Distributes problems/issues with appropriate staff
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  Coordinates receipt of all documents
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  Manages account maintenance
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  Processes rates sheets, budgets, timesheets and vendor payments
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  Monitors files and record-keeping systems
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  Works collaboratively with other staff
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  Knowledgeable of all program policies and procedures
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  Primarily responsible for customer service issues and escalations

Skills and Qualifications:

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  Become subject matter expert on all current CFS waivers and programs (Training and Coaching provided)
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  Receive incoming phone calls and distribute appropriately, however every effort should be made to handle call independently if capable
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  Monitor incoming emails and computer inboxes and respond or forward messages as required
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  Interface appropriately and effectively with clients, customers and other staff
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  Act as office liaison between Program Administrator and Stakeholders
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  Remain aware and abreast of the calendar and appointments of Program Administrator and other office staff in an effort to assist with office coverage
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  Receive incoming mail and enrollment documents and distribute as necessary and appropriate
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  Distribute mail and incoming enrollment documents appropriately to data entry staff
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  Receive manual timesheets and distribute appropriately to data entry staff
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  Proof manual timesheet entry prior to final submission
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  Assist with customer service calls and minor triage issues
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  Triage and troubleshoot webportal and website issues
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  Interface with customers and consumers as needed via phone, etc.
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  Construct correspondence for consumers as needed
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  Assist with enrollment as needed and when not engaged otherwise
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  Finalize enrollment and good to go process after enrollment entry process is complete (send out letters and emails, etc.)

Education and Experience Requirements:

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  High School Diploma required
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  Some College preferred
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  Medical Billing experience, exposure to Medicare/Medicaid
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  Computer Literate
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  Great attention to detail
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  Intermediate MS Office Skill Set, i.e., MS Word, MS Excel. MS PowerPoint
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  Great command of the English language
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  Two or more years of high-level Customer Service experience

Physical Requirements:

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  Must be able to sit at computer keyboard and input data for extended periods of time
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  Must be able to walk, bend and stand frequently
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  Must be able to lift up to 25lbs

Work Environment:

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  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
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  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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  The work environment is an office setting with a noise level in the usually moderate to high range.

Work Schedule / Location:

• Monday-Friday 8:30am-5:00pm
• Downtown Atlanta, GA 30303
• Accessible to MARTA and Atlanta Bus Lines

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