Job Description

QUALIFICATIONS/REQUIREMENTS:

1. College Degree preferred
2. At least 6 months in an office or insurance processing environment preferred
3. Good typing skills
4. Microsoft applications (Excel, Word, Outlook) desired
5. Ability to communicate clearly, effectively and professionally with all customers (internal and external)
6. Capable of working independently as well as in a team environment.

DUTIES/RESPONSIBILITIES:

1. Submit all universal life, term, annuities, simplified issue, final expense and also includes rollovers/conversions into the insurance processing system. Verify the accuracy and completeness of the application and related documents. Determine administrative requirements for New Business processing. Process and allocate all money received.
2. Activate policies after underwriting approval on insurance processing system, which includes policy dating, error corrections, changes, delivery requirements and drafting initial premium if necessary. Review and approve annuity and conversion applications (if applicable). Order policy pages after final check complete.
3. Handle applications and various documents received within our electronic imaging workflow system to prepare them for submitting and/or processing of pending business. Coordinate and maintain applications within the workflow system while processing for New Business.
4. Communicate with agent/agency concerning questions about application processing and administrative procedures by phone, fax and email. Maintain the pending write system for new apps, initiate application writes on application omissions or questions. Order requirements from third party vendors or other requirements as requested by the underwriter. Type Modification Forms, App. Cont. Forms, and/or Policy Amendments when changes are requested by the underwriter and/or agent
5. Process withdrawn, declined or cancelled cases; order letters, complete journal entries for refund of money. Execute replacement notifications. Mail letters checks to clients.
6. Resolve questions, errors and system signals; calculate premiums and/or run an illustration and the ability to research rate book guidelines on all products. Cross train on other functions within New Business.
7. Execute replacement notification by reviewing state replacement regulations to determine individual state requirements. Send notification to other insurance/annuity company along with appropriate supporting documents (if applicable). Process 1035 exchanges and fund transfer paperwork (if applicable). Follow up on these requests with other companies.

Kansas City Life Insurance Company is committed to equal employment opportunities for all individuals regardless of race, religion, color, sex, age, national origin, disability, or genetic information.

Regular and reliable attendance and punctuality is an essential function of this position.

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