Job Description

Overview The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Pay Base pay range: $24.05/hr - $31.37/hr Responsibilities Assist in basic account opening for existing customer Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transactions and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Qualifications 1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Salary is based on a full time schedule. Good Faith Schedule is subject to change based on business needs: Monday - Friday 11:00am-3:00pm Employees in a San Francisco City or County location and work a minimum of 8 hours per week, please review the Fair Chance Ordinance rights information. Fair Chance Ordinance information: Poster Set All Languages 10 01 18.pdf Job Family Group: Consumer Sales Job Family: Branch Sales Time Type: Part time Primary Location: San Francisco, California, United States Primary Location Full Time Salary Range: $50,030.00 - $65,270.00 Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The hourly rate corresponding to the annual range is $24.05 - $31.37. In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), sick leave, and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Availability of benefits may vary by jurisdiction, job level, and date of hire. Most Relevant Skills: Please see the requirements listed above. Anticipated Posting Close Date: Sep 19, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Seniority level Not Applicable Employment type Part-time Job function Finance and Sales Industries Banking, Financial Services, and Investment Banking #J-18808-Ljbffr Citi

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