Job Description

Patient Experience & Operations Specialist About Us: The JBL NYC Family is revolutionizing dental care with an innovative approach that merges world-class dentistry with a hospitality-driven, wellness-first philosophy. Led by the renowned Dr. Jonathan Levine, our multi-specialty practice connects oral health to overall wellness. With the expansion of our flagship location on the Upper East Side and the opening of Smile House in Tribeca, we are committed to elevating patient care through integrative services, groundbreaking diagnostics, and unforgettable experiences—all rooted in family values and positivity. Role Overview: We are seeking a Patient Experience & Operations Specialist who embodies our commitment to exceptional service and operational excellence. This role is a blend of patient-facing responsibilities and operational management, ensuring that every interaction reflects our hospitality-driven philosophy. The ideal candidate will have a background in high-end luxury hospitality or healthcare, with a strong focus on customer service, building a high-performance culture, and delivering a memorable patient journey. Key Responsibilities: Welcoming Patients with Enthusiasm: Greet each patient with warmth and positivity, ensuring they feel valued and comfortable from the moment they enter the office. Managing Appointments & Schedules: Proactively assist with scheduling, rescheduling, and confirming appointments, optimizing workflows to ensure a seamless patient experience. Delivering Personalized Service: Provide high-touch, tailored service that goes above and beyond to create memorable patient experiences, including offering refreshments and guiding patients through the office. Operational Excellence: Establish and maintain high standards of efficiency and process optimization across the practice, ensuring compliance with protocols and service standards. Team Leadership: Inspire and collaborate with both clinical and administrative teams to achieve goals and continuously improve operational processes. Creating a Relaxing Environment: Help foster a calming atmosphere by offering comfort items and pre-treatment tours, enhancing the patient experience. Building Strong Relationships: Develop rapport with patients, remembering their names and preferences to foster trust and loyalty. Managing Patient Follow-Ups: Ensure post-treatment satisfaction through follow-up communications, answering questions, and offering additional support. Financial Insights: Collaborate with the accounting team to analyze profitability and optimize operational budgets. Growth Initiatives: Contribute to strategies for scaling the practice while maintaining exceptional patient care. Skills & Qualifications: Hospitality Experience: Proven background in high-end luxury hotels, restaurants, or high-performing healthcare facilities, with a strong focus on customer service. Operational Expertise: Experience in managing operations in multi-specialty practices or similar environments, with a track record of process optimization and efficiency. Strong Interpersonal Skills: Exceptional ability to build relationships with patients and team members, fostering a positive, collaborative work culture. Adaptability: Comfortable in a dynamic, fast-paced environment, able to think critically and solve problems on the spot. Organizational Skills: Highly organized with the ability to multitask and manage various responsibilities efficiently. Technology Proficiency: Familiarity with practice management software and scheduling tools is preferred. Commitment to Excellence: A high-energy, proactive individual who is passionate about delivering exceptional patient experiences. Why Join Us: Be part of a visionary team transforming oral healthcare and wellness. High-growth opportunity with clear upward mobility as we expand to multiple locations. Collaborate with a passionate team focused on patient care and innovation. Competitive compensation and benefits package, including health insurance and paid time off. Opportunity to shape the future of a groundbreaking startup at the intersection of healthcare and hospitality. Job Type: Full-time If you are ready to bring your hospitality expertise to a transformative healthcare environment, we invite you to apply and join our team! Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Medical Practices #J-18808-Ljbffr JBL New York City

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