Job Description

Police Dispatch Operator

Under general supervision of the Police Dispatch Supervisor, is responsible for receiving information from the public, both emergency and non-emergency and relaying that information to the correct individuals, according to policy, procedures, and the rules and regulations in Florida Crime Information Center (FCIC) / National Crime Information Center (NCIC) as well as established departmental policies, procedures, and guidelines. Incumbent must be able to perform many tasks simultaneously, such as listening to the radios, entering information into the computer system and answering phone lines. The incumbent must be able to act without close supervision and must be able to exercise independent judgment. Incumbent in this class is required to work on a shift schedule, holidays, weekends, and overtime as necessary. Work is reviewed through observation, conferences, and review of daily written reports for results obtained and adherence to established policies and procedures.

Examples of essential functions include:

• Answers emergency and non-emergency calls for service and dispatches officers to calls; answers non-emergency phone requests for referrals/information; answers radio transmissions and responds accordingly.
• Logs radio transmissions into CAD; inputs call information into CAD.
• Searches for and retrieves information from in-house and remote databases; runs FCIC/NCIC computer checks; teletypes other agencies for information and confirmations.
• Calls outside agencies as needed, such as taxis, tow trucks, ambulance, and fire department to notify of pending situations that require their assistance.
• Prepares, summarizes, and analyzes a variety of reports; makes copies of Bolos or update information for officers.
• Responds to walk-in citizens; monitors equipment for malfunctions; takes messages for officers.
• Maintains track of all officers on duty.
• Supplies telephone directory service assistance for law enforcement and community services to department members and the public.
• Inputs and removes required information into/from the FCIC/NCIC computer.
• Responds to inquiries for information and confirmations from other agencies via the Teletype and/or telephone.

Minimum qualifications include:

• Must be 18 years of age with High School Diploma or equivalent.
• Basic typing and computer skills required.
• FCIC / NCIC Certification preferred.
• Must have a valid FL Driver License.
• Must meet current state training requirements to obtain/maintain FCIC/NCIC certification.
• Passing score on the current computer-based dispatch skills test.
• When mandated by the State of Florida, must be state certified or successfully complete and pass state certification within 6 months.

This position is considered "Mission Critical" (aka "Essential") and is required to report to duty before, during, and immediately after a civil emergency. The City of Stuart is a tobacco-free/vaping-free workplace. All applicants must attest that they have not used tobacco or nicotine products for the preceding 3-month period from the date of application. Candidates chosen for positions with the City of Stuart must undergo pre-employment screening to include verification of their non-use of tobacco or nicotine products in order to be considered for employment.

The City of Stuart is An Equal Opportunity Employer ADA/VP/DFWP/TFWP.

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