Job Description
POSITION DUTIES AND QUALIFICATIONS SUMMARY OF DUTIES: Processes, maintains, retrieves, and distributes criminal records information for internal and external customers. This is an entry level classification within the Police Records series. Each level is distinguished by increasing levels of complexity, judgment and responsibility, as well as defined technical expertise.
DUTIES AND RESPONSIBILITIES:* Position Specific Summary The Police Records Specialist I position at the City of Tucson's Police Department performs clerical and customer service work while learning specialized systems and procedures to support the daily operations of the division/section.
Work is performed under the supervision of a Police Records Supervisor. This position does not supervise others.
Duties and Responsibilities - Answers multi-line telephone calls from community members. Assists citizens and law enforcement partners with copies of reports, background information, and research assistance. Responds to email and US mail correspondence to provide copies of redacted reports, visa letters, etc. Conducts manual and automated searches to retrieve crime information, as requested. Distributes information from filed reports for external and internal requests.
- Sorts incoming paperwork, maintains archives and files warrants. Responds to requests from the public and law enforcement personnel. Determines the requestor's right to information based on local, state, and federal guidelines and redacts appropriately. Accesses one or more databases and specialized software systems to gather information. Makes copies of files. Collects fees from requestor, when required. Processes information in accordance with laws to avoid civil and criminal liability to accurately distribute paperwork. Receives, coordinates and disseminates critical information from active police patrol units to multiple sources and resources based on published protocols and defined standards. Maintains confidentiality while completing projects and training.
- Enters and maintains information in the department tracking systems, including local wanted/missing persons and property records. Meets time constraints to satisfy biennial audit requirements set by the Department of Public Safety and Federal Bureau of Investigation. Reviews paperwork completed by law enforcement personnel to ensure compliance with federal guidelines.
- Performs all other duties and tasks as assigned.
Working conditions Mostly in an office environment.
* All duties, responsibilities listed are subject to change.
MINIMUM REQUIRED QUALIFICATIONS: Education: High school diploma or equivalent
Work Experience: One (1) year of directly related experience
License: Any combination of relevant education and experience may be substituted on a year-for-year basis.
ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS: Education: High school diploma or equivalent
Work Experience: Directly related experience is defined as-Customer Service, Record Keeping
License/Certifications: Languages: PREFERRED QUALIFICATIONS: Maintain confidentiality
Shift work (24/7 essential operation)
Critical thinking skills
Attention to details (essential)
ADDITIONAL POSITION INFORMATION: Position Title: Police Records Specialist I
To view the full job profile including classification specifications and physical demands click
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Department Name: Police Department
Department Link: Recruiter Name: Randy Esslinger (50607)
Recruiter Email: tpd_hr@tucsonaz.gov
FTE%: 100
FLSA: Non-Exempt
Position Type: Regular
COMPENSATION & BENEFITS Full Hourly Range: $18.15 - 31.31 USD
The Full Hourly Range reflects the City of Tucson's pay range at the time of posting. The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The City of Tucson offers a generous benefits package for benefit-eligible positions.The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.
With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.
You can learn more about our benefits at
POSTING INFORMATION Posting Close Date: Applicants must submit their completed application by 01-26-2025 at 11:59 p.m. MST
APPLICATION INSTRUCTIONS Please see the special application instructions below and follow the directions for applying to this position.
Special Instructions: Must be able to type 35 net words per minute (WPM)
Must be able to obtain Terminal Operator Certification (TOC): Level A within four weeks of hire.
Incumbents in this position are exposed to highly sensitive and graphic material collected from crime scene investigations to include: bloody crime scenes, death scenes as a result of natural causes, suicide, or homicide; child molestation or child abuse investigations; family fights/abuse that involve severe injuries.
Must be available to work days, nights, weekends and holidays.
The training process is extensive; incumbents will spend 90 days reviewing written procedures along with a required successful completion of on-the-job training. The probation period is 18 months.
Applicants for this position will be required to complete a Preliminary Applicant Questionnaire which will be emailed separately.
The selection process will include a written assessment (tentatively scheduled for Saturday, February 8, 2025), a typing test, and a hiring interview (tentatively scheduled for the week of February 27, 2025).
Candidates placed on the Civil Service Eligibility List who receive a contingent offer must successfully pass the following:
*An extensive background investigation, including local, state and national criminal and fingerprint checks.
Physical and lifting abilities/requirements are determined by position and are included in the position description.
Background Check: This position has been designated to require a criminal background check.
CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD
The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.
City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Questions? If you need assistance applying for any position, please contact recruitment@tucsonaz.gov or 520-791-4241.
tpd_hr@tucsonaz.gov City of Tucson Arizona
Job Tags
Hourly pay, Holiday work, Work experience placement, Local area, Trial period, Flexible hours, Shift work, Night shift, Weekend work, Saturday,