Solarea Bio in Waltham, MA is looking for one remote live chat specialist to join our team. We are located on 100 Beaver St. Our ideal candidate is self-driven, ambitious, and engaged.
Benefits
Responsibilities
· Respond to customer inquiries and resolve issues through live chat
· Provide product information, answers, and solutions
· Collaborate with internal teams to resolve complex issues
· Utilize knowledge base and resources to stay up-to-date
· Maintain high-quality service standards and response times
Qualifications
· 1+ year of experience in customer service, live chat support, or a related field
· Excellent communication, problem-solving, and typing skills
· Ability to work independently and as part of a remote team
· Proficiency in live chat software and technology
· Strong attention to detail and analytical skills
· High school diploma or equivalent required; associate's or bachelor's degree preferred
We are looking forward to receiving your application. Thank you.
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