Job Description
This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
Job Type: Full-time
Responsibilities :
- Manage and respond to all customer inquiries via phone, email, and social media within 24 hours
- Schedule and coordinate jobs using ServiceM8, ensuring efficient use of technician time and resources
- Prepare and send quotes to potential clients, following up to maximize conversion rates
- Generate and send invoices within 24 hours of job completion, following up on payments as needed
- Ensure comprehensive completion of job cards, including all necessary details for invoicing and quality control
- Assist with bookkeeping tasks, including reconciliation and financial report preparation
- Maintain compliance documentation and records
- Manage inventory levels and place orders for materials as required
- Coordinate Ergon Energy connection processes, including paperwork and scheduling
- Document and continually improve Standard Operating Procedures (SOPs) for all administrative tasks
Requirements
- Excellent written and verbal communication skills in English
- Proficiency in ServiceM8 or demonstrated ability to quickly learn new software systems
- Experience in customer service and administrative roles, preferably in a technical or trade-related field
- Strong attention to detail and ability to manage multiple priorities effectively
- Basic understanding of electrical and solar industry terminology (training will be provided)
- Proactive problem-solving skills and ability to work independently
- Comfortable with evolving processes and technologies
Scope :
- Full-time position (40 hours per week) with potential for flexible hours
- Virtual role with occasional team meetings via video conference
- Directly report to the business owner, with potential for growth as the company expands
- Responsible for managing administrative processes for operations in Townsville and Charters Towers markets
Benefits
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
Jobicy JobID: 122581
Job Tags
Permanent employment, Full time, For contractors, Freelance, Immediate start, Work from home, Flexible hours, Monday to Friday,