Job Summary We are seeking an experienced SAP S/4HANA FICO Support Consultant to join our financial system support team. The role focuses on providing day-to-day support, troubleshooting, issue resolution, and minor enhancements for the SAP FI module in an S/4HANA environment. This includes working closely with business users, system vendor, and technical teams to ensure the stability and efficiency of financial processes. Responsibilities Functional Support and Service Delivery Provide day-to-day functional support for SAP modules including: Finance (General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Bank Accounting), Controlling (CO), Project System (PS) Address business-as-usual (BAU) support activities related to incidents and service requests Diagnose, investigate, and troubleshoot system issues and user inquiries Implement configuration changes and coordinate with vendors to resolve issues Ensure timely resolution of tickets within agreed Service Level Agreements (SLAs) and Turnaround Time (TAT) targets Troubleshoot and resolve SAP FI-related issues, including integration with other modules (e.g., MM, SD, CO) and external source systems Conduct root cause analysis and implement permanent fixes, escalating to vendors as needed Support E-invoicing, financial month-end and year-end closing processes Change Request Management Manage and execute change requests, including: Develop and update Change Scope Analysis (CSA) and functional specification documents Perform required configuration or code changes and conduct unit testing (including coordination with third parties where applicable) Define test scenarios and acceptance criteria Coordinate readiness and planning for production deployment Prepare and submit Change Deployment Templates and close tickets post-deployment Stakeholder Engagement and Training Foster positive collaboration with stakeholders on SAP S/4HANA-related topics Work closely with business users to understand support requirements and ensure service expectations are met Provide guidance and training to end-users on SAP processes and functionality (e.g., invoice posting, report generation) Help enhance SAP proficiency across the end-user community Project and Enhancement Involvement Participate in enhancement and transformation initiatives with a focus on SAP functionality and process improvement Work with 3rd party system vendor on integration requirements Documentation and Compliance Maintain and update user guides, training materials, and support documentation (e.g., Functional Specification Documentation) Support internal and external audit processes by providing necessary system documentation and process details Ensure compliance with financial regulations and best practices Required Qualifications Bachelor’s degree in Finance, Accounting, Information Systems, or related field Minimum of 3 years of hands-on experience supporting or implementing SAP FICO, including at least 1 year working with SAP S/4HANA Strong grasp of financial accounting principles and their application within SAP Experience with key FI processes: procure-to-pay (P2P), order-to-cash (O2C), asset lifecycle, and bank reconciliations Familiarity with integration points across MM, SD, and CO modules Exposure to RPA automation tools and AI Joule is advantageous Knowledge of E-Invoicing processes is a plus Strong analytical thinking and problem-solving abilities Excellent communication and interpersonal skills #J-18808-Ljbffr Taylor's University Sdn Bhd
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