Job Description

Job Description

Job Description

FUNCTION
The Ticket Writer is responsible for providing exemplary customer service, issuing and cashing Sports Betting tickets, and balancing daily banks.

SPECIFIC DUTIES AND RESPONSIBILITIES. Include, but are not limited to:

• Issuing and cashing sports wagering tickets / vouchers for a variety of Sporting Events on any given shift.
• Provide customer service to all sports wagering guests ensuring their satisfaction.
• Completing required paperwork and balancing cash drawer at the end of each shift.
• Possess knowledge of sports wagering as it relates to handicapping, point spreads, and money lines, to be able to assist guests.

• Adhering to and enforcing all Anti-Money Laundering corporate policies and federal reporting requirements.
• Follow all regulatory/administrative and company regulations and policies.
• Attend sports wagering and Anti-Money Laundering training and ongoing training as required.
• Maintaining a sufficient level of productivity / performance as defined by the Company.
• Participate in cross training to enhance knowledge and skill set in cage operation and duties.
• Remaining informed on large scale sporting events.
• Ensuring the safety and security of team members, guests, and Company property.
• Obtain a sports wagering license from the regulatory body (Kentucky Horse Racing Commission).
• Other duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE

• High School Diploma or General Education Diploma (GED) is required.
• Cash handling experience is required.

PERSONAL QUALIFICATIONS

• Motivated team player driven to provide exemplary customer service.
• Team player with a can do attitude.

WORKING CONDITIONS
This work is performed in a Sports and Entertainment facility. Some areas of the facility may be very noisy and subject to changing weather conditions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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