Job Description

About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people. If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond. "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO Job Summary As members of the Information Engineering team at NetApp, our technical writers are clear and professional communicators. We are strategic thinkers and creative problem-solvers, and we are passionate about understanding user needs, unraveling ambiguous or complex information, and then developing clear and meaningful documentation to help our readers learn about and use our products. At NetApp, you’ll join a diverse team of writers and make a direct impact on our customers by working with product teams to both serve and delight our customers with optimal information. Job Requirements What you’ll do Collaborate with other writers and stakeholders (engineers, product managers, and support team members) to develop task-focused content for NetApp products and services. Experiment with pre-release versions of products to understand functionality and anticipate users’ information needs. Research, scope, and develop plans to meet content requirements for product features and releases Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency. Develop and nurture relationships with subject matter experts in cross-functional areas Interpret metrics, feedback, and other data to continuously improve the customer experience. Partner with your peers in Information Engineering to improve processes, systems, and tools. Represent Information Engineering in cross-functional strategic initiatives. Exercise continuous improvement by auditing content and making plans to address problems. Independently research technology concepts, product plans, and technical specifications. Interact with individual contributors, managers, and directors across NetApp. Education What skills you’ll need Excellent communication and interpersonal skills Excellent critical-thinking and problem-solving skills Strong ability to self-edit and assess the consistency of your own writing Adaptability, as you switch contexts to work across the NetApp product portfolio Strong listening skills and empathy with end users Excellent command of technical writing knowledge and best practices Excellent command of standard American English syntax and grammar Strong technical and project management skills Ability to work independently on multiple programs Minimum of 8 years of technical writing experience. Degree in English, Technical Writing, Computer Science, or related field Lightweight markup languages like AsciiDoc or Markdown GitHub or other source control systems Familiarity with JIRA or other bug tracking tools Relevant technical experience (cloud or on-premises system administration, storage or networking technology, or programming) Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Did you know Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway We look forward to hearing from you. Why NetApp? We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.

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