Job Description

JOB TITLE: SFS Complaints Analyst
LOCATION: 100% remote 
DURATION: 3 month contract (duration until 12/31/2025) 
PAY RANGE: $25 - $26/hr

TOP 3 SKILLS:

• 1-3 years of professional experience with either a financial institution or payment provider preferred
• Experience in direct customer facing roles
• Strong Internet research, Google Docs and overall PC skills; SQL experience a plus (MacBook user preferred)

Company:
Our client, a cutting-edge fintech organization using blockchain technology to democratize the global economy is currently recruiting for a SFS Complaints Analyst to bring onto the team.

Duties:

• Review and assess incoming complaints related to both consumer loans and business loans.
• Accurately identify the nature of complaints and categorize them appropriately.
• Investigate complaint details to determine the root cause and assess if they require further action.
• Respond to customer complaints in a professional and timely manner, ensuring clear communication and a resolution-oriented approach.
• Draft and send written responses to customers addressing their concerns and providing solutions, when possible.
• Offer guidance to customers on available options and the next steps, ensuring their concerns are acknowledged.

Skills:

• 1-3 years of professional experience with either a financial institution or payment provider preferred
• Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
• Experience in direct customer facing roles - Must Have
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Flexibility to adapt and able to manage multiple assignments while working independently
• Strong organizational, analytical, written and verbal communication skills
• Superb attention to detail - Must Have
• Excellent time-management skills - Must Have
• A desire to help people and improve the customer experience
• A passion for Square and customers engaging with Square products
• Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
• MacBook user preferred

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

IND123 Ursus, Inc.

Job Tags

Hourly pay, Full time, Contract work, Remote work,

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