Sr. Partner/Alliances Business Operations Analyst (Remote) Job at CrowdStrike, Inc., Austin, TX

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  • CrowdStrike, Inc.
  • Austin, TX

Job Description

The Senior Partner/Alliances Business Operations Analyst role is a global role responsible for the planning, execution, and management of the capabilities needed to support our Partner/Alliances go to market business. The role will lead the digital transformation of our Partner Experience across targeted and prioritized capabilities. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability through self-service, and represent the Partner across various cross-functional teams.

What You'll Do:

  • Subject matter expert and single point of contact for assigned Partner capabilities
  • Interface with IT teams, providing, prioritization, user stories, user acceptance testing
  • Interface with GTM Program teams to understand business priorities and respective policies
  • Interface with business architecture team for process documentation and inter-dependencies for Partners across the company
  • Create and maintain a prioritized list of enhancements and roadmap of deliverables
  • Create supporting documentation and work instructions
  • Lead change management, including documentation creation and handoff to Partner field teams
  • Create and manage metrics – adoption, SLA, support – identifying opportunities to constantly improve and streamline processes, leading the execution of improvement cross-functionally
  • Create and maintain a governance model for assigned capabilities
  • Create a maintenance process to ensure high level of data and system hygiene
  • Point of escalation for the Partner operations field teams

What You'll Need:

  • Bachelor's degree 
  • Minimum 5 years of Partner Operations experience
  • Experience managing key capabilities such as Contracts, Deal Registration, Partner On-boarding, Partner CPQ and Order Processing, Partner Training and Certifications
  • Extensive experience with SFDC/Salesforce.com
  • Experience at a fast-growing SaaS business
  • Strong analytical background and ability to flush out anomalies
  • Be a self-starter, detail-oriented, and operationally-minded
  • Excellent presentation and communication skills
  • Expertise in business applications including Excel, PowerPoint, Clari, Crossbeam and BI (Tableu a plus)
  • Ability to work in a fast-paced environment and manage through ambiguity

#LI-CL1 

#LI-Remote

PandoLogic. Category:Marketing & Biz Dev, Keywords:Business Operations Analyst, Location:Austin, TX-78703

Job Tags

Full time, Remote job,

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