Job Description

Technical Product Manager

A US-based company (a global leader in cruise vacationing industry) is looking for a Technical Product Manager to work on its customer-facing web-based solution used by hundreds of thousands users daily.

We're looking for a Technical Product Manager (TPM) to own the eCommerce Platform as a product. You'll partner with the Sr. Engineering Manager (Sr EM) and a team of six Platform Engineers to evolve from a ticket-driven "service" model to a product mindset that enables self-service for product teams, improves reliability, and optimizes cloud spend. You will set the vision, define the roadmap, prioritize work across streams (projects vs. ad-hoc), and drive measurable outcomes across developer experience, velocity, security, reliability, and cost.

Product Strategy & Roadmap

• Define and continuously refine the Platform Product vision, strategy, and multi-quarter roadmap (paved roads, golden paths, internal developer platform capabilities, and self-service catalogs).
• Translate business and engineering priorities into clear outcomes and OKRs (e.g., lead-time reduction, change failure rate, MTTR, SLO attainment, cloud cost per transaction).
• Maintain and socialize the roadmap with executive, product, security, data, and infrastructure stakeholders.

Backlog & Delivery Management

• Operate a rigorous intake and triage process to balance strategic initiatives with operational/adhoc requests; make trade-offs visible.
• Own prioritization using impact/effort, cost savings, risk reduction, and developer adoption metrics.
• Drive execution with the Sr EM: articulate acceptance criteria, define release milestones, run sprint ceremonies, and ensure on-time delivery.

Developer Experience & Self-Service

• Productize platform capabilities (e.g., service templates, CI/CD pipelines, deploy buttons, environment provisioning, secrets & identity, observability by default) to reduce toil.
• Lead adoption of an Internal Developer Portal (e.g., Backstage) and Service Catalog with opinionated defaults (security, SLOs, logging, tracing).
• Launch and measure golden paths for common workloads (web, API, batch, data/ML), targeting time-to-first-prod and onboarding time reductions. Reliability, Security & Compliance
• Partner with SRE/SecOps to define SLOs, error budgets, incident response playbooks, and change management guardrails; ensure platform upgrades (Kubernetes, runtimes, libraries) occur with minimal disruption.
• Embed policy-as-code and security-by-default (least privilege IAM, image signing, SBOMs, software supply chain controls).

FinOps & Cost Optimization

• Own cloud cost KPIs: cost/booking, cost/request, unit economics per product area.
• Drive savings plans, rightsizing, autoscaling, storage lifecycle policies, and data egress governance.
• Publish transparent showback/chargeback reports to business/product leaders; forecast spend vs. budget.

Stakeholder & Change Management

• Run Platform Council (monthly) to align priorities and communicate trade-offs.
• Build customer empathy: perform user research with product teams, run betas, gather NPS, and iterate.
• Create clear documentation, release notes, and enablement assets (videos, how-to guides, runbooks).

Success Measures (1218 months)

• Developer Velocity: 3040% reduction in time-to-first-prod for new services; 20% improvement in lead time for changes (DORA).
• Reliability: 90%+ services with published SLOs; MTTR down 2535%.
• Adoption: 70%+ of product teams using platform golden paths and IDP service catalog.
• Cost: 2030% unit-cost reduction (cost/booking or cost/request) with maintained or improved performance.
• Security & Compliance: 100% adoption of baseline controls (SBOM, image scanning, least-privilege IAM).
• Satisfaction: Platform NPS ? +40 from internal users.

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