Job Description
Elite Corporate Solutions is currently recruiting a
Technical Support Level II on behalf of a leading U.S.-based manufacturer located in Pompano Beach, FL. This role is essential to ensuring the smooth operation of IT systems and end-user support across the organization. We’re seeking a skilled and service-oriented professional who thrives in dynamic environments and is committed to delivering exceptional technical support and solutions.
What You’ll Do - Configures, installs, and troubleshoots PC systems and peripherals.
- Configures, installs, and troubleshoots switches and routers.
- Applies general knowledge of networking and cybersecurity principles.
- Provides helpdesk and technical support via online platforms, email, and phone.
- Delivers training, performs repairs, and conducts preventative maintenance.
- Ensures high-quality end user support across equipment, software, communications, and training.
- Configures and tests of customer-purchased equipment prior to shipment.
- Creates and manages support tickets in the helpdesk system.
- Assists the Systems and Network Manager with network and communication projects.
- Develops a strong understanding of company products, equipment, and customer requirements.
- Adheres to internal procedures and recommends improvements when necessary.
- Provides emergency technical support during weekends or after hours when scheduled.
- Maintains professionalism in all customer interactions.
- Works in accordance with company safety and quality standards.
- Maintains a safe and clean work environment.
- Performs other related duties as assigned.
- Maintains accurate hardware and software inventory records.
- Updates and manages helpdesk applications to build a support activity database.
- Understands company operations and ensures IT support aligns with corporate goals.
- Trains and assists IT Support Specialists.
- Resolves helpdesk tickets escalated from Technical Support Level 1.
- Follows internal IT procedures and suggests improvements as needed
What We’re Looking For - Minimum of three (3) years of hands-on experience in the Information Technology (IT) industry.
- Experience with configuring, installing, and troubleshooting PC systems, peripherals, switches, and routers.
- Familiarity with helpdesk operations, ticketing systems, and remote support tools.
- Working knowledge of network infrastructure, cybersecurity principles, and system administration.
- Experience supporting end users in a technical environment, including training and preventative maintenance.
- Exposure to Controlled Unclassified Information (CUI) handling and compliance is preferred.
- Experience working in a customer-facing technical support role with strong communication and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
Bonus Skills - Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA are highly desirable.
Additional Requirements - Must be a U.S. Citizen or Permanent Resident in compliance with ITAR regulations.
- Ability to lift up to 25 lbs. and move throughout the facility.
- Occasional ladder climbing and physical activity as required
- This is an on-site position located in Pompano Beach, FL/Miami FL.
Education: - Bachelor’s degree in IT, Computer Science, or related field (or equivalent training/certifications).
Work Location: In person
Job Tags
Permanent employment, Full time, Weekend work,