Job Description

• MS Teams and MS Teams Telephony migration.
• Five9 Contact Center.
• Proficient networking experience.
• Project Management.
• OPTIONAL: AVAYA telephony.

• Lead/Assist with the migration of Avaya Telephony to MS Teams Telephony solution.
• Expert with Avaya & MS Teams Telephony, implementations, and administration
• Expert with supporting remote telecom services to a remote work force.
• Experienced with Contact Center operations and administration.
• Experienced with IVR call flows and call routing.
• Adept and/or proficient with Networking (Routing, Firewall, etc.)
• Work with other Telecom engineers to design and implement well-integrated products.

• BS or MS in Computer Science or equivalent degree
• 8+ years of Telecom experience
• 3+ years of proven technical lead and CCaas experience
• 3 + years of proven technical lead and UCaas experience
• Proficiency in Five 9 support, Avaya & MS Teams Telephony, administration, migration
• 2 + years of proven experience with administering contact center services
• Adept and/or proficient in Networking.
• Proficient in Telecom operations, administration, and support.
• Working knowledge of Windows
• Strong communication and writing skills.
• Should be able to write reports using various reports generation tools and languages.
• Expert knowledge of Server patching (Window and Linux)
• Prior experience in the insurance industry is a plus.
• Five 9, Avaya, MS Teams certifications desirable

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