Job Description

Job Description

Job Description

Telecom Support Technician | $23/hour | Monday-Friday 8am-4:30pm

What Matters Most

• Competitive Pay of $23.00 per hour
• Schedule: Monday-Friday 8am-4:30pm
• Location: Plano, TX
• Temporary-to-hire opportunity with career growth and stability
• Weekly Pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program

Job Description

As a Telecom Support Technician, you will provide critical technical support for all telecom services, including voice, data, and internet systems, for our customers manufacturing facilities. You will be responsible for maintaining, troubleshooting, and enhancing telecom infrastructure to ensure smooth, uninterrupted communication

Responsibilities:

• Review and reply to customers' technical issues that are submitted directly to the Technical Support department's e-mail inbox.
• Answer the Technical Support hotline during assigned schedule; respond to customers' issues over the phone, troubleshoot, and/or research technical issues through to resolution. Research and resolve complex issues escalated by other staff members. Log all calls into the database with detailed information, responsible for schematic-level troubleshooting.
• Assist in all inventories, troubleshooting, and technical support as needed to ensure smooth technical product flow.

Qualifications and Requirements:

• Two to four years of previous technical support of telecom power equipment or product repair/test experience required.
• Demonstrated proficiency with computer software, including MS Office (Word and Excel), e-mail, and ERP/financial accounting systems.
• Associate's degree in Electronics or related discipline, or equivalent required; Bachelor's degree in Electronics, Engineering, or related discipline preferred.
• Excellent analytical and troubleshooting skills required. Demonstrated ability to identify, research, and resolve issues.

Your New Organization:

Electronic Manufacturing company founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, the company’s business categories include Power Electronics, Mobility, Automation, and Infrastructure.

The base salary range for this position is $23/hour, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.

The Reserves Network is more than a staffing agency—we're a career partner. With a strong reputation for placing top talent across eight key specialties— Industrial & Manufacturing, Office & Professional, Accounting & Finance, Healthcare, Engineering, Executive & Management, Real Estate, and Information Technology—we prioritize your professional growth and job satisfaction. We offer personalized career guidance, access to exclusive job opportunities, and a supportive team dedicated to helping you reach your career goals. When you join The Reserves Network, you're not just filling a position; you're building a career with a company that values your skills and aspirations.

Company Description

The Reserves Network is more than a staffing agency—we're a career partner. With a strong reputation for placing top talent across eight key specialties— Industrial & Manufacturing, Office & Professional, Accounting & Finance, Healthcare, Engineering, Executive & Management, Real Estate, and Information Technology—we prioritize your professional growth and job satisfaction. We offer personalized career guidance, access to exclusive job opportunities, and a supportive team dedicated to helping you reach your career goals. When you join The Reserves Network, you're not just filling a position; you're building a career with a company that values your skills and aspirations.

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