Job Description

Job Description

Job Description

At The Wildbirch Hotel, our Housekeeping Room Attendants play a vital role in creating a welcoming and comfortable environment for our guests. They are responsible for maintaining the cleanliness and presentation of guest rooms and public areas, ensuring every space is fresh, tidy, and inviting. The role involves meticulous attention to detail, as well as the ability to work efficiently and independently. Housekeeping Room Attendants ensure that each guest experiences a serene and well-kept environment throughout their stay in Anchorage, contributing to the overall exceptional guest experience.

KEY RESPONSIBILITIES

• Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
• Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.
• Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner.
• Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris
• Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
• Clean bathroom counters, floors, showers/tub in the prescribed manner.
• Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor.
• Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.
• Adapt to workload based on hotel occupancy.
• Multitask, organize and prioritize tasks on an hourly and daily basis.
• Work well with others in a team environment.
• Work well under time constraint- clear thinking and remaining calm.
• Perform job duties with attention to detail, speed and efficiency.
• Follow directions effectively.
• Work with minimal supervision.
• Maintain confidentiality of guest and hotel information

EXPERIENCE:

• Prior Experience:
  • 1+ experience in hospitality preferred or equivalent establishment (required)
• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to Supervisor.
• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
• Must be service oriented with excellent customer service and sales skills
• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
• Must be energetic and outgoing
• Must possess excellent interpersonal and organizational skills
• Must be able to follow directions with attention to detail, speed and accuracy
• Must be a team player with the ability to work under minimal supervision
• Must be able to multi-task in a fast-paced work environment
• Must be able to understand and work with basic financial information and solve basic arithmetic problems
• Must be able to type 45 wpm and have the ability to input data and access information on the computer
• Must have proficient working knowledge of Microsoft Office, Opera; preferred.
• Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Hours Required: Must primarily work 8am-4pm while understanding that the hotel business functions 24/7 and some weekend or holiday work will be required.
• Must be able to pass drug test and background screening.

BENEFITS

The Wildbirch Hotel offers an empowered working environment with excellent benefits for eligible employees, including:

• Competitive pay
• PTO (Paid Time Off)
• Medical, Dental, Vision, Life Insurance
• Employee discounts and perks
• Career development and education assistance

Why Work at The Wildbirch Hotel?
As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty

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