Job Description
Department: Service Desk
Location: Glen Allen, VA (On-site)
Reports To: James Brewer
The Tier 2 Systems Administrator serves as a technical escalation point for Tier 1 and Tier 1.5 support staff. This role requires advanced troubleshooting skills, autonomy in handling complex tickets, and the ability to deliver long-term solutions. The Tier 2 technician is expected to work independently, occasionally on client sites, and may be involved in light project-based work such as Office 365 deployments for small teams.
Responsibilities and Duties: Technical Skills Required:
Qualifications:
Key Results Areas (KRAs):
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