Job Description

Overview Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour. Surface Experts is a national brand that is in the process of growing our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly. Benefits/Perks Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1 Great Work/Life Balance: No required overtime, no nights, no weekends Time Off: Paid holidays and accruable vacation Flexible work schedule: Can accommodate midweek appointments Paid New Hire Training: Onboarding includes learning alongside a trained technician Company Car: Each technician drives a branded company vehicle for job duties Tools Included: All necessary tools and product are provided Learn a New Trade: Develop skills in a brand new emerging trade Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving Small Business: Local business with an owner who works alongside the team each day Mentorship Opportunities: Ongoing repair training and career development Dedicated Help Lines: Technician Support Team on call to assist with questions Our Core Values Serve Others Be a Problem Solver Trust the Process Our Mission Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills. Job Duties and Responsibilities In the Field Daily On the jobsite for 4+ customers per day On-site Work Orders, customer service, and follow-ups Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc. Customer Service and Communication Display world-class customer service for tenants and property management staff Track work progress and notes in our CRM/Dispatch tool Communicate with support team with questions Follow Repair Process Understand and utilize our unique 5-step repair process Employ each tool in your custom tool-kit Problem-solve repairs with creativity We are looking for someone who has experience as a tile setter. You will use your knowledge of different types of tile (porcelain, ceramic and natural stone) to create repair solutions. Additionally, experience with installation in a variety of locations (ex: Shower walls and floors, backsplashes and high traffic areas) will help as you problem-solve. Preferred Qualifications Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby Experience working in facilities maintenance can be a big plus, but is not required An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary. Willingness to commit to learning a skill that may take months to master. What We Value Attention to detail Enjoy working with a team Ability to manage your own schedule Customer service experience Excellent work ethic #J-18808-Ljbffr Surfaceexperts

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