Job Description

Job Description

Job Description

Voodoo Doughnut is a fast-paced workplace environment where you can be as unique as our doughnuts. Shift Supervisors directly contribute to the success of the organization by supporting the shop general management teams through the execution of shop operations during scheduled shifts.

Essential Duties:

• Acts with integrity, honesty, and the passion that promotes a positive work environment
• Creates meaningful connections with guests, discovers guest needs, and responds with a guest focused attitude
• Monitor’s shift service expectations and lobby appearance to promote a positive guest environment
• Develops positive relationships with all members of shop team, understands how to address individual motivation, needs, and concerns
• Fosters a positive learning environment through clear, specific, timely and respectful coaching/feedback to team members on shift
• Assists and supports team member training through positive reinforcement and coaching
• Maintains an energetic, inviting, and safe atmosphere during shift
• During shift, directs team members to various workstations to ease operational flow; ensures service, cleanliness, and guest needs are met
• Communicates product production numbers, collaborating with shop management to meet sales and labor targets
• Supports shop product ordering and inventory needs
• Follows standard operating procedures set forth by Voodoo Doughnut including cash handling, guest and team member incident reporting, state health inspections, and overall safety and security of the shop
• Communicates safety and equipment needs to shop management team
• Executes shop opening, midday, and closing protocols and procedures
• Responsible for providing team member breaks and rest periods following state guidelines and regulations
• Maintains a calm and cool presence during peak volumes or unannounced events
• Maintains regular and consistent attendance and punctuality

Requirements:

• Two years guest service leadership experience in retail or restaurant environment
• Must be at least 18 years old
• Reliable transportation
• Ability to work various shifts to support a 24-hour operations environment

Physical Requirements:

As a member of our team, you will be working in a kitchen environment rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing, and pulling to handle or move objects weighing up to 50 pounds. You will be asked to operate traditional restaurant and bakery equipment. Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.

Working Conditions:

• High noise levels due to operations, guests, and overhead music
• May be indoor or outdoor setting depending on shop (varied weather conditions are expected); including delivering order car side to the guest
• Varying schedule to include morning, swing, and graveyard shifts, holidays, and extended hours as business dictates
• Handle cooked or raw bacon and possible allergens including soy, wheat, dairy, strawberries, and/or coconut
• Must be authorized to work in the United States

Job Tags

Similar Jobs