Job Description

Weekend Off-Shift Wealth Support Specialist page is loaded **Weekend Off-Shift Wealth Support Specialist**

**Weekend Off-Shift Wealth Support Specialist**

locationsUSA-Brookfield-350 North Sunny time typeFull time posted onPosted Today job requisition idR0043963 The Refinitiv Wealth Management Service Desk seeks an individual for second level Product Support Call Center Analyst in a fast-paced environment. The duties would consist of client support, incident management, logging details and documentation. This is for a weekend swing shift that will require a self-reliant individual with a great ability to critically think through situations without direct supervision.

Better data. Better information. Better outcomes for our clients. The Refinitiv Wealth Management Service Desk is seeking an individual for second level Product Support Call Center Analyst in a fast-paced environment. The duties would consist of client support, incident management, logging details and documentation.

We are seeking an experienced and financial services oriented professional to take on the role of Wealth Support Specialist within our Service Desk located in Brookfield WI. The ideal candidate is expected to evolve and grow within the suite of financial products to meet the changing needs of our clients. This role will provide product direction, research and deployment support to our client companies via incoming calls or email. Proactive internal Network and platform Monitoring provides additional Infrastructure security for our firms.

**Daily Responsibilities:**

* Receive calls and accurately log all clients reported concerns and requests into Remedy Tracking System meeting all content and requirements

* Meet expectations for overall client happiness rating on client surveys to maintain world-class standards

* Resolve technical issues as well as process and facilitate client issues in accordance with ITIL standards (Incident Management)

* Continuously monitor our systems to identify and report any changes or trends in the system that may indicate future problems and properly call out

* Research answers to questions or root cause of a problem using the Knowledge database or SharePoint site

* Document troubleshooting guidelines and/or policies and procedures

**Qualifications:**

* Able to work weekend day shift: 12 hour shifts on Saturday and Sunday (including Holidays as the need arises), plus two additional 8-hour days during the work week.

* Previous customer support and system monitoring experience within the financial services industry is desired, but a qualified individual with excellent customer service skills and a technical capability will be considered

* Knowledge of Information Technology Infrastructure Library (ITIL) standard methodologies for Incident Management is helpful

* Ability to adapt to changing priorities in a constantly evolving environment

* Strong written and verbal communication skills

* Inquisitive and the ability to ask the right questions to gather the knowledge needed to become a Subject Matter Specialist

* Experience in task management; able to investigate into a number of reported issues and provide insightful analysis from accessible resources

* Capable of thinking clearly under pressure

* Pleasant, professional telephone manners are crucial

* Microsoft Office product experience is desired

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise and our purpose. Youll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

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