Job Description

Application Operations - Advisor

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Fiserv is looking for a talented Application Operations Advisor to provide technical production support, design and managing new and upcoming technology needs like cloud migration etc. You will also be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues.

What you will do:

• System Management: Provide oversight, governance, and technical expertise for Windows, Linux servers and Azure Cloud, including hardware sizing, monitoring, and optimization among others
• Cloud Expertise: Support cloud environments on Azure, ensuring seamless integration with applications and optimizing cloud resources for performance and cost-efficiency
• Monitoring & Performance: Utilize tools such as Dynatrace, Splunk, Moogsoft to monitor application performance and tie application usage back to infrastructure configuration
• Database: Knowledge to drive efficiency for Oracle and SQL database configuration and usage, ensuring optimal performance.
• Network & Security: Understanding Networking architecture in a typical datacenter, firewalls, Load Balancers, VIPs, Certificates and how the Certificate renewal process works etc.
• High Availability & Disaster Recovery: Design, provide configurations, and validate High Availability (HA) and Disaster Recovery (DR) solutions to ensure business continuity
• Documentation & Standards: Maintain comprehensive architectural documentation of IT configurations and procedures, adhering to industry best practices
• • Triage and resolve client requests and incidents.
  • Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, Dynatrace etc.
  • Analyze code and participate in root cause analysis.
  • Participate in on-call rotation.
  • Work closely with product development teams to review operational readiness of production changes.
  • Work in a team environment as well as independently to resolve issues with minimal supervision.
  • Involve in release deployments and validation.

What you will need to have:

• Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement.
• Minimum 10 years of software development experience in Microsoft technologies (C#, .Net) and/or Java technologies
• 3 years of experience in Cloud Technologies like Azure
• Experience with multi-tier architecture applications
• Experience in Webservices like SOAP and REST
• Strong troubleshooting and problem-solving skills to identify and resolve application issues.
• Strong understanding of network concepts
• Ability to work on-call 9:00 am to 9:00 pm Thursday through Thursday on a rotating basis.

What would be nice to have:

• Experience with Service Now for Incident, Case, Problem and Change Management
• Familiarity with monitoring tools like Splunk, Dynatrace
• Experience writing scripts using Python, PowerShell, Linux/Unix Shell scripting for automating middleware maintenance.
• Familiarity with FTP concerts and other tools like Control-M

How you'll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site a minimum of 3 days per week in our Berkley Heights office.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Why Join Us?

• Work on mission-critical systems that support enterprise operations.
• Collaborate with a talented and supportive team.
• Opportunity to drive innovation and operational excellence.
• Competitive compensation and benefits package.

Salary Range $110,000.00 - $186,000.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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