Job Description

Job Description

Pride Health is hiring a HR Service Center Rep I to support our client’s medical facility based in Tampa FL 33617

This is a Contract job with a possible extension opportunity and a great way to start working with a top-tier healthcare organization!

Title: HR Service Center Rep I

Location: Tampa FL 33617

Schedule: M-F 9:30am - 6pm

Pay Range: $16 to $18/hr

Contract :3 Months

Job Description:

Summary

Serves as first point of contact for all inbound inquiries received by telephone, electronically and in writing

pertaining to benefits, employment policies and procedures, employee relations issues, recruitment,

learning and development and performance management. Provides assistance for all Tier 1 questions

and issues, using a knowledge base of information and established processes and protocols to respond to

inquiries. Escalates more complex issues as appropriate and maintains records of all interactions.

Duties and Responsibilities

• Handles high volume of incoming calls in a call center environment

• Evaluates and responds to employee inquires via phone, fax and email and provides

appropriate and timely responses through use of a knowledgebase and in accordance with

Service Level Agreement

• Reviews and interprets employee data to resolve issues

• Demonstrates sensitivity and respect at all times when dealing with others

• Escalates more complex issues to Tier 2 Service Center Representative or Supervisor as

appropriate

• Creates and maintains detailed, complete and accurate records of all interactions in Case

Management System

• Follows prescribed protocols for problem resolution

• Provides education and guidance to callers about available tools and resources

• Enters, scans and retrieves employee data in HRIS per established guidelines and

authorization processes while ensuring accuracy of information

• Maintains confidential centralized employee files

• Maintains privacy and confidentiality of information, protects the assets of the Company,

reports non-compliance and adheres to all applicable federal, state and local laws and

regulations, and company policies and procedures

• Provides callers with excellent, efficient and courteous service

• Performs other duties as assigned or requested

Required Work Experience:

1 - 2 years of experience in human resources administration and/or a call center environment required

Knowledge:

• Familiarity with and ability to adhere to standard call center metrics, including Call Volume,

Average Handle Time, Wrap, Schedule Adherence and attendance and punctuality

• Experience with HR systems, such as HRIS, Applicant Tracking and HR Reporting (such as

Business Objects)

Skills:

• Excellent customer service skills

• Excellent interpersonal, verbal and written communication skills

• Excellent attention to detail, problem solving, organization and prioritization skills

• Ability to follow specific, detailed instructions, resolve routine problems and perform basic

interpretation utilizing published information and tools

• Ability to prioritize, problem solve and apply critical thinking skills

• Ability to effectively interact with a diverse population at all levels within the organization

• Ability to maintain composure in stressful situations

• Experience with Microsoft Office products (Excel, Word, PowerPoint)

• Ability to type a minimum of 45 words per minute while interacting with customers on the

phone

• Ability to read, write and speak the English language, communicating clearly and effectively

with callers

Required Education

High School Diploma or equivalent REQUIRED

Associates Degree preferred, but not required

Preferred skills:

Transcription

Previous open enrollment support

Additional Job Details:

• Must be local to Tampa and the site location listed

• Customer Service Experience, preferably in a Call Center environment (2 – 3 years)

Assist in training new staff when necessary and maintain a clean, organized work environment.Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Interested? Apply now!

About Pride Health

Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.

As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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