Job Description
About Us CarePoint Health is one of New Jersey's leading health care systems comprised of three long-standing and highly-regarded hospitals - Bayonne Medical Center, Christ Hospital and Hoboken University Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.
CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.
What You'll Be Doing The Patient & Physician Liaison will serve as the primary point of contact between patients, prescribers, and pharmacy services in support of the 340B Program. This role ensures eligible patients are connected to affordable medication access through 340B, while maintaining program compliance and improving care coordination with physician practices.
Essential Duties and Responsibilities:
- Doctor & Front Office Support:
- Train and assist physician offices with 340B enrollment and operational workflows.
- Educate patients and providers on 340B eligibility, benefits, and program guidelines.
- Prior Authorizations Management:
- Handle PA submissions and approvals, working with insurance providers and physicians to minimize delays.
- Patient Eligibility & Enrollment: Assist in qualifying patients for 340B pricing and ensuring they receive cost-effective medication access.
- Assist with the identification and verification of 340B-eligible patients and providers based on program guidelines.
- Support patient enrollment in the 340B program, including insurance verification and documentation of qualifying encounters.
- Medication Coordination:
- Track prescription delivery timelines, payment processing, and refill reminders.
- Collaborate with the pharmacy team to ensure prescriptions are processed through the appropriate 340B channels.
- Ongoing Communication: Maintain regular check-ins with physicians and patients to enhance satisfaction and resolve issues proactively.
- Maintain accurate and timely communication with internal and external stakeholders (physicians, care coordinators, pharmacy, etc.).
- Track and report on patient access metrics, prescription fulfillment, and provider engagement.
- Compliance:
- Ensure program compliance with HRSA regulations and internal auditing standards.
- Escalate any potential compliance concerns to the 340B Program Manager or Compliance Department.
- Participate in audits, training sessions, and continuous improvement initiatives related to the 340B program.
What We're Looking For Education & Experience:
- Associate's or bachelor's degree in healthcare, business, or a related field preferred.
- At least 2 years of experience in a healthcare, pharmacy, or case management setting preferred.
- Familiarity with the 340B Drug Pricing Program is strongly preferred.
Skills & Competencies:
- Strong communication and interpersonal skills.
- Ability to build trust and rapport with patients and physicians.
- Knowledge of healthcare systems, pharmacy operations, and medical terminology.
- Proficient in Microsoft Office Suite; experience with EHR and pharmacy systems is a plus.
- Detail-oriented with strong organizational and documentation skills.
Working Conditions:
- Primarily works in an office or clinical environment.
- May require occasional travel between clinic sites and partner pharmacies.
- Must maintain patient confidentiality and comply with HIPAA regulations.
What We Offer • Competitive pay
• Medical, dental, and vision insurance
• 401k with Company match
• Generous paid time off
• Paid Holidays
• Tuition Reimbursement
• Advancement and career development opportunities
CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.
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