Job Description

Job Description

This position requires being onsite at our Alexandria office 3 days a week.

Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create transportation solutions-building and operating safer, smarter, and more sustainable roads-to solve pressing transport challenges.

About the role :

We're seeking a Senior Manager Revenue Operations to lead efforts that ensure a positive customer experience. This role partners with vendors and works closely with customers to provide clear communication and effective solutions, while also ensuring revenue collections are optimized for the business.

You'll join an innovative team, who focuses on delivering customer value through a revenue management strategy that maximizes recovery, minimizes cost and leakage, and balances these goals with an exceptional customer experience.

As our Senior Manager Revenue Operations, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

Day-to-day, you will:

• Lead end-to-end revenue operations across invoicing, collections, enforcement, and court processes, ensuring compliance with concession deed Key Performance Indicators (KPIs) and seamless hand-offs between teams and vendors.
• Develop and execute revenue recovery strategies that balance cost, risk, and customer experience; manage vendor readiness during system transitions and new asset onboarding.
• Drive operational efficiency and cost management, reducing leakage and rework while optimizing contract performance and vendor relationships.
• Oversee commercial performance and reporting, including dashboards, variance analysis, and risk heatmaps for internal and external stakeholders.
• Act as business owner for revenue platform upgrades, defining requirements, acceptance criteria, and ensuring smooth cutovers with no revenue leakage.
• Provide leadership and team development, including coaching, performance management, and building a high-performing team aligned with strategic goals.

• This role will suit someone with a curious mind and transferable skills and experiences, including:

  • 7+ years experience leading high-volume, transaction-heavy operations, in tolling or a similar industry (preferred).
  • Inspirational leadership skills with a track record of building strong teams, developing talent, and driving results in fast-paced environments.
  • Project management expertise, including managing complex initiatives with consultants, vendors, and cross-functional teams.
  • Exceptional communication and relationship-building abilities to influence stakeholders and thrive in complex, dynamic environments.
  • Analytical mindset with strong business analysis, problem-solving skills, and the ability to turn insights into action.
  • Demonstrated success managing outsourced vendor teams and significant budgets.
  • Experience handling high-volume customer transactions across digital and assisted channels.

  If you meet some of these requirements, but not all, we encourage you to submit your application.

  We are open to considering candidates who either reside in the DMV (DC, Maryland, Virginia) area, are within a reasonable commuting distance to Tysons Corner and Alexandria, VA and/or are willing to relocate at their own expense. Candidates who reside in the DMV area will be prioritized.

  With a career at Transurban, you'll enjoy a range of benefits, including:

  • A competitive salary and comprehensive benefits package including medical, dental, life, STD and LTD insurance and retirement plan.
  • A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
  • 16 weeks paid parental leave (regardless of gender or carer status).
  • Learning and development opportunities to support your career interests.
  • Health and wellbeing support-access to Headspace, Ginger, wellness facilities, and more.
  • Social activities, community give-back programs and paid volunteer days.

  At Transurban, we are committed to equal employment opportunity and providing a work environment that is free from discriminatory practices. We will not discriminate against employees or applicants for employment on any legally recognized basis ["protected class"] including, but not limited to: race, religion, color, national origin, ancestry, citizenship or immigration status, sex, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth or related medical conditions, veteran or military status (including status as a U.S. uniformed services member or reservist, or as a spouse, child, or qualifying dependent of a service member), or any other category protected by federal, state, or local law.

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